How to Digitally Transform Your Tenant Journey?

Commercial and residential tenants, specifically those from millennial and gen Z generations, are getting more and more tech-savvy and starting to prefer digital experiences for every product and service they use. When interacting with real-estate companies and property owners, tenants like the facility of accomplishing tasks remotely.

The increasing demand for digital experiences means real-estate companies should focus on adopting technology to let tenants find and view properties, schedule virtual tours, and book property in a hassle-free manner. Incorporating such features and functionality on a single platform would not only improve accessibility but elevate the tenant experience and transform their journey. Here are a few ways real-estate companies can provide compelling tenant experiences and meet their changing expectations.

1. Virtual Property Visits

Adoption of the latest technology and online platforms helps property owners and real-estate companies bypass agents by directly reaching interested tenants. Such platforms let tenants view properties on their mobile devices and filter them based on their preferences, budget, reviews, services, and location. A platform like TheHouseMonk aims to enhance tenant experiences by integrating digital tools and products like virtual reality. These solutions allow tenants to view vacant properties virtually without traveling between places to find the right match. Video tours help them get an idea of the space, amenities, and surroundings without traveling to the property. The online platform facilitates exploring options and enables completing the entire rental process virtually to save time and effort.

2. Online Facility Booking

A digital platform that allows finding and managing properties facilitates an end-to-end, contactless rental process to benefit landlords, property managers, and tenants. Property owners can advertise their listings effectively by uploading images and video tours on such a platform, giving tenants a single place to find the best options and access all the information about the property and the amenities offered. Tenants can quickly book a property and different amenities through a digital booking system and avoid the hassle of making multiple phone calls. This ensures that your services and properties are available to interested people when they need them. It also helps improve tenant experiences and reduce the burden on your team. Companies can also connect, and interact with interested tenants from their devices, screen them via the platform, and expedite the process by digitally signing documents and receiving payments. Tenants have easy access to a directory of amenities available within the property so that they can quickly book amenities like jacuzzi, tennis court, party halls, etc. without wasting any time. Integrated tenant services are the next great revenue model for property managers that remains underutilized.

3. Seamless Digital Experience

Real-estate companies can streamline operations while building trust among tenants by adopting a digital strategy that reduces costs and improves customer retention. Self-service portals or dedicated tenant apps are beneficial to tenants and companies as they drive seamless self-service engagements, provide real-time updates about the facilities, and build a community. A feature-rich, integrated online tool helps companies keep pace with the newest trends for improved tenant experience. Occupants can use their online accounts to perform tasks like submitting service requests, receiving updates and alerts, viewing their invoices and payables, providing feedback, uploading and downloading documents, and others. Such a self-service portal delivers a seamless digital experience to tenants and frees up the company’s time while keeping customers satisfied.

4. Clear and Timely Communication

In the current scenario, there is no doubt streamlined communication is essential in several ways. With changing work conditions and newer protocols, timely communication has become crucial for any business strategy. A tenant management app can act as a remote control by facilitating seamless, clear communication for every occupant through in-app updates, push notifications, and SMS messages. Companies can facilitate and manage tenant interactions, keep them informed, and get early insights about their needs to reduce the cost of serving, and increase retention, all from a centralized platform. Moreover, property managers can upload important documentation like rules and regulations, newsletters, handbooks, and event schedules. This reduces the headache of sending and receiving emails with attachments. Such a platform also serves as an online repository of documents for easy and secure access from any device.

5. Streamlining Maintenance

Maintenance is a critical part of property management technology can streamline this process and improve its efficiency to a great extent. A dedicated application allows users to submit a ticket with a few clicks from their mobile device.

The tenant can even add a picture of the area or item that needs repair or attention. Such a system automatically logs the tickets, adds them to the queue, and alerts the maintenance team for timely action. Technicians and property owners get real-time information about anything that needs repair and maintenance, so they always know what equipment and expertise they should get. With such a technology, technicians save time spent on analyzing what needs to be fixed, where it is, and how it can be done.

Conclusion

The benefits of adopting digital tools for rental companies and property owners are vast. Digitalizing the entire tenant journey can dramatically transform the tenant management experience, making it more efficient, seamless, and hassle-free.

Companies can showcase their properties virtually, manage interactions with tenants, keep them updated, and gain valuable insights about the customers and their requirements using an online tool.

TheHouseMonk is an ideal solution that helps manage tenants better through a centralized platform and delivers a superior experience to the next generation of tenants, thereby maintaining a healthy bottom line and an edge in the market.